Add thermal packaging to your order to help prevent the chances of it melting!
Thermal shipping helps prevent melted product but doesn't guarantee PRODUCTS WON'T COME MELTED
This purchase adds ice packs and thermal bubble wrap to your package.
We recommend this to anyone who lives in a hot area(above 70 degrees) , is ordering outside of the USA or someone who chose a slow shipping method!
The thermal packaging is a must in the hotter months
Melted. Was a waste lf money.
Thank god for this because the ice pack was hot when it arrived even though the weather was chilly and it only took 2 days. UPS trucks must be very hot. But the body butter didn’t melt!
You can see from the 2 pictures that my body butters arrived melted and one even spilled over the other products. I ordered 3 body butters and 2 lip butter scrubs all of which fit into 1 thermal bubble wrap envelope, but only 1 ice pack was used and was placed only at the top of the envelope and therefore was only touching 1 body butter: the one in the middle. Hence why that one is the most intact and the other 2 are completely melted. I think it’s important to know that you only get 1 ice pack per package regardless of how many you order and based on how mine was packaged and arrived, this might work only if you’re buying 1 or 2 butters. For further reference I live in CA and this was shipped out of PA so the ice packs don’t hold up in long journeys. I haven’t tried the actual products yet (since I’m still trying to scrap the stuff off of the sides of the jars) so I don’t yet know how the actual texture has changed.
I understand that it can’t be guaranteed that the butter will arrive completely intact, so I reached out asking if it was possible to get a replacement just for the one that spilled everywhere, but was given a refund for both melted ones, which is very considerate and greatly appreciated and why I will continue supporting this business…but I will wait until the winter to make any purchases and will refrain from buying in the summer.